Is MyAlgoAgent a broker?
No. MyAlgoAgent is software that connects to supported broker APIs on your behalf, with your explicit authorization. It does not custody funds or execute trades independently of your broker account.
Is backtested performance guaranteed?
No. Historical and backtested performance does not guarantee future results. Markets change, and live execution can differ from hypothetical fills. See our Risk Disclosure.
What's the difference between forward testing and live trading?
Forward testing simulates orders on market data — daily or intraday candles, updated automatically about every 5 minutes during market hours — using notional capital, so no real money is at risk. Live trading places real orders through your connected broker account: you start a strategy yourself (Go Live, with a risk acknowledgement), and its orders then go out automatically whenever its rules trigger, within your risk limits.
Is there a free trial?
Yes. Every new account starts with a 7-day free trial of the paid features — the AI assistant with voice, intraday backtests and up to 5 forward tests — with no card needed. Going live with real orders needs a paid plan. If you don't upgrade, your account simply continues on the Free plan.
Can I upgrade during the trial?
Yes, at any point: open Plan, credits & billing in the app and choose Trade or Pro. Your plan starts straight away with its full monthly credits.
Can I get a refund?
As a general rule, no. The exception is a plan payment (Trade or Pro): if you reach us within 3 working days of the payment and none, or less than 5%, of that period's credits have been used, we refund it less a ₹100 charge, and the plan ends. One-time payments, such as credit top-ups, are final and not refundable. Refunds are handled only by our customer support team: write to support@myalgoagent.com with your invoice number and a person will review it. See the Refund & Cancellation Policy for the details.
How does billing work?
Plans are billed monthly (prices are shown before 18% GST, which is added at checkout and shown on your invoice) through Razorpay with automatic renewal — pay by UPI, card or netbanking. Your card details never reach MyAlgoAgent. You can stop renewal at any time; the plan then runs to the end of the period you've already paid for, and the account moves to Free. If we ever charge you by mistake, tell us and we'll correct it. Refunds are otherwise limited — see “Can I get a refund?” and the Refund & Cancellation Policy.
How do I get my own static IP for live trading?
It comes with a paid plan and is created automatically within a couple of minutes of upgrading. You'll see it on the Live Trading page with a copy button; register it as the static IP in each broker's API settings. It stays the same while your plan runs and for 30 days after you cancel, so re-subscribing gives you the same address. Until it's ready, live orders stay paused rather than being sent from another address.
Can a strategy start live trading automatically?
No — you start it. Live trading is rolled out account by account and needs a connected broker account with your static IP registered, a readiness check that has passed, and your Go Live with a risk acknowledgement. After that, its orders are sent automatically when its rules trigger, each checked first against your limits and the kill switch; you can pause it, exit the position or stop it at any time.
Which brokers can I connect?
Dhan, Zerodha, Upstox, Fyers, Angel One, Groww, ICICI Direct, 5paisa and Alice Blue, plus HDFC Securities (HDFC Sky), Motilal Oswal, Paytm Money, Anand Rathi and INDstocks (INDmoney) in beta. Beta means the connection is built from the broker's own documents but not yet proven on a real account. You create a free API app on your broker's developer site, paste the Redirect URL we give you, paste your API key on the Broker Connections page and log in on your broker's own page. Connecting is free; live trading on a connected account is switched on account by account.
Why do I have to log in to my broker every day?
Exchange rules make every broker end API sessions daily (for example Zerodha at 6 AM and Upstox at 3:30 AM). Your API keys stay saved — one click on “Log in for today” on the Broker Connections page starts the new session. Some brokers make it quicker: with Groww you can choose automatic login with Groww's API TOTP key (no daily approval, and it connects itself), with Upstox you can approve with a tap in the Upstox app or on WhatsApp, and with Dhan and Angel One you can opt in (beta) to an automatic daily login by storing your PIN and 2FA secret — read what that stores before you switch it on. If a session is missing before the market opens, we remind you.
How are broker credentials protected?
Your broker API key, secret and each day's session token are encrypted with AES-256 before they're stored, locked to your account, and never sent back to the browser — not even to you. By default your broker password, PIN and login 2FA are only ever entered on your broker's own login page and MyAlgoAgent never sees them. If you choose Groww's automatic login, the TOTP token and secret of the Groww API key you created are encrypted the same way and used only to start your daily Groww session. If you opt in to the automatic daily login for Dhan or Angel One, you tick a consent box and we keep your PIN and 2FA secret sealed with a separate encryption key, used only to sign in for you and never shown again — anyone who got hold of both could log in to that account, so only turn it on if you accept that. Disconnecting deletes everything we hold.
What happens if the broker connection drops?
No new live orders are sent without a working session — each one is checked first. If the broker doesn't answer, the order is recorded and then confirmed with the broker by its reference, so it's never sent twice or guessed at. You can refresh or cancel open orders from Live Trading, and your broker's own app always shows the true state.
Does the AI assistant give financial advice?
No, never. Your in-app agent is informational only. It knows trading and the markets in depth and will explain concepts, indicators, order types, derivatives, tax and how the platform works, describe what a chart or data shows, and prepare strategies, backtests and settings for you to review and confirm. It never tells you what to buy, sell or hold, never picks or ranks stocks, never predicts prices or returns, and warns you about the risk of loss. Any market view it gives ends with a note that it is an analysis based on market data and sentiment, not trading advice.
Can I talk to my agent instead of typing?
Yes. Tap the microphone in the chat to dictate a message, tap the speaker under any reply to hear it read aloud, or switch on voice mode for a hands-free conversation. Voice follows exactly the same rules as typed chat — your agent still never gives investment advice, and anything it prepares opens a review window for you to confirm. Your browser asks for microphone permission first, and the microphone is only on while you're using it.
What are credits and what do they cost?
Credits pay for the AI assistant, voice and backtests: an AI answer costs 2, an AI turn that prepares a strategy, block or indicator costs 5, a spoken exchange 6, and a backtest 1 to 3 depending on its size. Charts, demos, forward tests, risk controls and live trading never use credits. A live meter in the top bar shows your balance and updates the moment you use something, and each action shows its price before you press the button. Trade and Pro add credits every month, and you can buy top-ups that last a year.
What is Analyst Pro?
A page that reads any stock's daily chart through standard indicators — trend, momentum, volume and volatility — and shows each indicator's reading in plain words and its weight, plus the nearest support and resistance. The percentages are simply the share of indicator weight leaning up, down or neutral today. It is an analysis of the data, not a forecast of the price and not advice.
Which stocks and markets are covered?
Every NSE-listed stock and the main BSE stocks (symbols ending .BO) plus NIFTY 50, NIFTY Bank, NIFTY IT and SENSEX, for charts, backtests and forward tests. Live orders go to NSE stocks. Options are covered by the Options Lab. Crypto coins traded against the rupee (BTC-INR, ETH-INR and about 300 more, priced from CoinDCX) can be charted, backtested and forward tested, around the clock. Live crypto orders and commodities are not available yet.
What are blocks, concepts and trading systems?
The Workspace lets you define a market idea once as a block (for example your own BOS or FVG), combine blocks into a bullish or bearish concept — all at once, in sequence, confirmed by another, vetoed by another — and then assemble concepts into a trading system that sets the instrument, sessions, sizing, risk and what happens when setups conflict. You describe each one to your agent, which shows a demo on a made-up stock before anything is created.
How do I get help from a person?
Open Help & Support in the app (or use the Contact page) and send us a request. Our team replies there — you'll get a notification and an email — and you can reply back in the same conversation. You can also simply reply to any email we've sent you: your reply becomes a numbered support request (MAA-…) and nothing gets lost. Feedback you send with the feedback button shows up there too, with any reply from us.
Is MyAlgoAgent affiliated with Amazon or AWS?
No. MyAlgoAgent uses AWS as third-party cloud infrastructure. There is no endorsement, sponsorship or partnership with Amazon or AWS.